Browsing by Subject "Loyalty"
Now showing items 1-2 of 2
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Análise da lealdade dos turistas que visitan a cidade de Santiago de Compostela
(Universidade de Santiago de Compostela, 2009)Nos últimos anos no ámbito turístico, ao igual que no conxunto da economía, produciuse un cambio de paradigma na xestión das empresas e a medición da satisfacción dos clientes foi desprazada polo concepto de lealdade, ... -
Measuring Perceived Service Quality and Its Impact on Golf Courses Performance According to Types of Facilities and User Profile
(MDPI, 2020)The study was aimed at: (1) Analysing the psychometric features of the QGolf scale, (2) examining the relation between the user’s perceived quality, the club service dimensions, and the golf club performance and, (3) ...